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Teachers Life

Progress Through Change

To our policyholders,

Teachers Life has been a part of Canadian families’ financial plans for over 80 years. Our business began with insurance for Ontario’s education community and has since expanded to offer a range of life insurance products, critical illness, and group-like disability insurance to thousands of individual Canadians.

As always, we are here for our Members.

While Canada is cautiously returning to “normal” after 18+ months of COVID-19 restrictions, Teachers Life continues to recognize the impact of the pandemic on our families and workplaces. Our customer service teams continue to meet with policyholders virtually. We are currently working on expanding our online and digital products, and we are excited to introduce these innovations to you in the coming months. In fact, Teachers Life was recently recognized  by Best Startup Canada as one of the 46 Top InsurTech Startups and Companies in Canada. Our future is looking bright.

According to a national survey conducted by CAMH, the impact of the pandemic on our collective mental health has been largely negative. Teachers Life has expanded our wellness benefits over the past year to help support our Members and their families. We have partnered with global wellness giant, Virgin Pulse, to bring our Members an award-winning virtual wellness program to help our policyholders improve their mental health, reach health goals, and build supportive online communities. We have also expanded our Healthy Living Rebate to include a variety of virtual activity programs, for those who still prefer to keep their health practice close to home.

I want to assure our policyholders that we are here for you and your family, during the pandemic and beyond. Teachers Life exists for our Members – and their health and financial wellness are our top priority.

Doug Baker
President & CEO, Teachers Life


Service Update

Working from home

To protect the health and safety of our community, Teachers Life staff is working from home.

The Teachers Life team aims to provide exceptional service to our policy holders during this time. We remain available to answer any of your questions as effectively and quickly as possible. Due to the current high volume of inquiries, we encourage our Members to send us their information electronically and/or log in to their account on the self-serve Members Site.

Office closure:

Our office is closed to in-person visitors. But you can still call us during our regular office hours or email us any time, we will respond as soon as possible.

Phones:

We ask for your patience if you experience a difficult connection or dropped phone call. If your call is disconnected please call again. We are constantly endeavoring to improve the remote work experience.

Mail delivery:

During this unique time we have experienced surface mail delivery delays. Please, be assured that any delay of this type will not adversely affect your coverage.

Courier service:

We ask that you not use a courier service as the Teachers Life Office is closed and there may not be personnel available to accept your package.

Claims forms:

In the past if you have dropped off claims forms in person, we ask that you now send them by electronic means or surface mail.

Annual Premium payment:

You can send premium payment cheques by surface mail. However, you can also make your annual payment online by credit card on your private, secure account on the Members Site or contact us to arrange automated monthly payments by credit card or bank.

Members Site:

Our online tools make policy administration easy. Current policy holders can view policy details, make annual payments, download insurance forms, and access rebates 24 hours a day on the Teachers Life Members Site.

Making a claim

Life insurance claims:
  • call Teachers Life at 416-620-1140, toll-free at 1-800-668-4229, or email claims@teacherslife.com
Critical illness claims:
  • call Teachers Life at 416-620-1140, toll-free at 1-800-668-4229, or email claims@teacherslife.com
OSSTF Provincial Long-term Disability insurance claims:


Greater Essex District School Board: OSSTF District 9

  • Human Resources Office: 519-255-3200 ext. 10321

Toronto District School Board (TDSB): OSSTF District 12

  • Contact the Benefits Department and speak to the Disability Benefits Administrator.
  • For surnames beginning with A through L contact: 416-397-3646
  • For surnames beginning with M through Z contact: 416-397-3637

Peel District School Board: OSSTF District 19

  • Benefits Department Hotline: 1-800-668-1146 ext. 2109

Pandemic support

Health support for the education community

There are several resources available to our OSSTF Long-Term Disability policy holders to support physical and mental health.

Members of OSSTF Districts 9, 12, and 19 can access these health programs:

  • CAREpath, cancer assistance program
  • LifeWorks, confidential psychosocial assistance service
  • FeelingBetterNow, online mental health platform

Contact your benefits administrator for access details.

Teachers Life Resources

Our website has free online resources for Canadian families:

  • Ready for Life, Teachers Life’s online mental health resource
  • The Teachers Life blog provides information on a variety of topics, including financial and estate planning, wellness, and Teachers Life programs

Community support

During the pandemic, Teachers Life has been proud to provide financial support to organizations that help Canadian families and youth.

Here is a list of organizations we have made donations to:

  • Breakfast Clubs Canada
  • Daily Bread Food Bank
  • Food Banks Canada
  • Kids Help Phone
  • Shelter Safe
  • Sky’s the Limit Youth Organization

 


 

Questions?

Information and procedures are constantly changing during this time. For the latest service information, please check this page for updates.

Teachers Life is here to provide support and service to our policy holders, employees, and partners. If you have questions or concerns regarding Teachers Life and COVID-19, please reach out to us.