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Teachers Life

We are your insurance company

Message from the President

To our policy holders,

Since 1939, Teachers Life has protected families through challenging times. Then as now, our commitment to the health and well-being of our policy holders, staff and partners is always our top priority.

We know that the global COVID-19 pandemic has been difficult time for everyone. Teachers Life is closely monitoring the developments in public health, and constantly reviewing our procedures to keep our policy holders and employees safe.

During this time, many Canadians are seeking health and financial support, and Teachers Life has the expertise and positioning to provide help through insurance. Our policy holders can rest assured that our Canadian insurance industry is highly controlled, and that even during this unstable time Teachers Life is able to meet and exceed our regulatory obligations.

The education community faces a unique set of challenges during the pandemic. On behalf of the Teachers Life staff and Board, I want to acknowledge their necessary and important work. I also want to say to any educator: we are here to help.

We continue to provide dependable and efficient support to all our policy holders, and the communities that they live and work in, during the third wave COVID-19 pandemic.

Doug Baker
President & CEO, Teachers Life


Service Update

Working from home

To protect the health and safety of our community, Teachers Life staff is working from home.

The Teachers Life team aims to provide exceptional service to our policy holders during this time. We remain available to answer any of your questions as effectively and quickly as possible. Due to the current high volume of inquiries, we encourage our Members to send us their information electronically and/or log in to their account on the self-serve Members Site.

Office closure:

Our office is closed to in-person visitors. But you can still call us during our regular office hours or email us any time, we will respond as soon as possible.

Phones:

We ask for your patience if you experience a difficult connection or dropped phone call. If your call is disconnected please call again. We are constantly endeavoring to improve the remote work experience.

Mail delivery:

During this unique time we have experienced surface mail delivery delays. Please, be assured that any delay of this type will not adversely affect your coverage.

Courier service:

We ask that you not use a courier service as the Teachers Life Office is closed and there may not be personnel available to accept your package.

Claims forms:

In the past if you have dropped off claims forms in person, we ask that you now send them by electronic means or surface mail.

Annual Premium payment:

You can send premium payment cheques by surface mail. However, you can also make your annual payment online by credit card on your private, secure account on the Members Site or contact us to arrange automated monthly payments by credit card or bank.

Members Site:

Our online tools make policy administration easy. Current policy holders can view policy details, make annual payments, download insurance forms, and access rebates 24 hours a day on the Teachers Life Members Site.

Making a claim

Life insurance claims:
  • call Teachers Life at 416-620-1140, toll-free at 1-800-668-4229, or email claims@teacherslife.com
Critical illness claims:
  • call Teachers Life at 416-620-1140, toll-free at 1-800-668-4229, or email claims@teacherslife.com
OSSTF Provincial Long-term Disability insurance claims:


Greater Essex District School Board: OSSTF District 9

  • Human Resources Office: 519-255-3200 ext. 10321

Toronto District School Board (TDSB): OSSTF District 12

  • Contact the Benefits Department and speak to the Disability Benefits Administrator.
  • For surnames beginning with A through L contact: 416-397-3646
  • For surnames beginning with M through Z contact: 416-397-3637

Peel District School Board: OSSTF District 19

  • Benefits Department Hotline: 1-800-668-1146 ext. 2109

Pandemic support

Health support for the education community

There are several resources available to our OSSTF Long-Term Disability policy holders to support physical and mental health.

Members of OSSTF Districts 9, 12, and 19 can access these health programs:

  • CAREpath, cancer assistance program
  • LifeWorks, confidential psychosocial assistance service
  • FeelingBetterNow, online mental health platform

Contact your benefits administrator for access details.

Teachers Life Resources

Our website has free online resources for Canadian families:

  • Ready for Life, Teachers Life’s online mental health resource
  • The Teachers Life blog provides information on a variety of topics, including financial and estate planning, wellness, and Teachers Life programs

Community support

During the pandemic, Teachers Life has been proud to provide financial support to organizations that help Canadian families and youth.

Here is a list of organizations we have made donations to:

  • Breakfast Clubs Canada
  • Daily Bread Food Bank
  • Food Banks Canada
  • Kids Help Phone
  • Shelter Safe
  • Sky’s the Limit Youth Organization

 


 

Questions?

Information and procedures are constantly changing during this time. For the latest service information, please check this page for updates.

Teachers Life is here to provide support and service to our policy holders, employees, and partners. If you have questions or concerns regarding Teachers Life and COVID-19, please reach out to us.